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May 3, 2018

There's been a gold rush of all things Artificial Intelligence lately so I've added my perspective on it in an article that was published in VentureBeat, one of the leading tech journals in Silicon Valley. Read on to see how you can get ready:

May 5, 2016

I recently received a Sense sleep sensor which, some of you may know is from Hello ((, a start up that raised $2.4 million in its Kickstarter campaign and began shipping earlier this year.


I have to confess that, while I love technology, I abhor...

May 3, 2016

On the heels of my last post, I received this email from Mickey Drexler, the CEO of J. Crew.  For those of my readers not based in the US, Mickey Drexler is a legendary CEO, famous for turning around the Gap, a major clothing retailer.  He is now CEO of J. Crew, anothe...

A few years ago, I was in Madrid giving a talk on customer experience strategies when one of the CMOs raised his hand and asked: "We all talk about the need to be customer-centric, but can you tell me -- what exactly does that mean?".


I remember instinctively thin...

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How I Define Customer-Centricity

April 7, 2016

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